Nuance Integrates More AI into Automotive Assistant for Passengers
Nuance’s Dragon Drive now features always-listening AI-powered
Automotive Assistant to let passengers engage the system; adds AI for
intelligent in-car text messaging and new personalization capabilities
LAS VEGAS & BURLINGTON, Mass.--(BUSINESS WIRE)--Jan. 5, 2017--
(CES 2017) – Nuance
Communications, Inc. (NASDAQ: NUAN) today announced new Artificial
Intelligence and Automotive Assistant capabilities for its Dragon Drive
connected car framework to deliver advanced contextualized and
personalized in-car experiences. Dragon Drive now features
always-listening multi-passenger communication and AI-enabled text
messaging, as well as additional feature for driver personalization.
Dragon Drive already offers cognitive reasoning as part of its
Automotive Assistant service, giving automakers the ability to deeply
integrate an intelligent virtual personal assistant in the HMI cockpit
that can listen, understand, reason and respond. Dragon Drive leverages
contextual and situational data from the car and the driver to deliver
an assistant that can proactively suggest navigation routes, points of
interest, music and more.
Today, Nuance has expanded the capabilities of its Automotive Assistant,
providing automakers with the ability to extend assistant capabilities
to all passengers in the car – not simply the driver. With its
Multi-passenger interaction solution, the in-car assistant can
communicate with multiple people in the car leveraging Nuance’s wake-up
word technology and identifying the passenger with voice biometrics. For
example, the driver may engage the assistant to place a phone call while
a passenger in the backseat can engage the system to play their “Las
Vegas road trip” playlist.
Nuance’s multi-passenger interaction solution is currently shipping in
2016 and 2017 BMW Group vehicles, allowing drivers and front-seat
passengers to interact with the BMW connected in-car infotainment system
powered by Dragon Drive.
Nuance also announced advanced AI-enabled text messaging, where the
automotive assistant can understand the context of an incoming message
and proactively suggest a response or take an action based on its
contents. For example, if a driver receives the message at 1:30 p.m.,
“Let’s meet at Michigan Central Station at 2:15,” the Automotive
Assistant will interpret the details and ask the driver if she would
like to navigate to Michigan Central station given the time, as well as
ask whether she would like to send back a message. The assistant will
also provide options such as adding a meeting to a calendar.
Nuance’s AI-enabled text messaging also inserts additional context and
information into an outgoing message dictated through the system. For
instance, the driver may say “Tell Rebecca when I will arrive,” and the
assistant will send a message to Rebecca with a message stating “I will
arrive at 2:20 p.m.” The assistant knows based on the distance and
navigation the expected arrival time, and understands which Rebecca to
contact based on previous messaging exchanges or frequency of contact.
Frequent contacts and their preferred contact details (mobile versus
office or home) are learned by the Automotive Assistant over time.
However, corrections are quick and easy with Dragon Drive’s voice
barge-in technology that allows drivers to interrupt the assistant at
“Automakers are keen to differentiate within the HMI through automotive
virtual assistants that provide intuitive access to a range of apps and
services – setting the stage for assistants that will play a central
role in the evolving landscape of autonomous cars and shared car
services. As such, automotive assistants need to extend beyond the
driver with deep conversational and cognitive capabilities that allow
the system to seamlessly understand a range of needs and personal
preferences,” said Derek Viita, senior analyst, user experience
practice, Strategy Analytics.
Nuance Dragon Drive also gives automakers the ability to easily update
already deployed infotainment systems over the air with plug-ins that
leverage the Nuance Mix NLU development platform. Automakers have access
to an array of plug and play domains, such as sports, news, music and
more that are conversational and intelligent, can be quickly and easily
integrated in the head unit, accessible via the cloud or smartphone
without impacting other apps and services in the infotainment system.
“Automakers are redefining innovation in the HMI with conversational
automotive assistants that bring artificial intelligence behind the
wheel,” said Arnd Weil, senior vice president, automotive, Nuance
Mobile. “These latest enhancements to our Dragon Drive platform bring
the automotive assistant experience beyond the driver’s seat, giving
passengers the ability to access content and services. This
shared automotive assistant concept is critical as we enter the next era
of transportation, where autonomous vehicles and shared driving services
begin to take shape across ‘smart cities.’ And while there will always
be drivers, we’ll see the number of autonomous and shared vehicle
passengers rise, giving way to more services and capabilities that
automotive assistants can quickly access and deliver.”
Dragon Drive offers a level of user experience unmatched by aftermarket
third party mobile phone solutions or solutions relying on cloud-based
speech technology alone. Nuance’s unique hybrid voice capabilities
provide drivers with a safer, smarter way to access apps and services,
across more than 40 different languages. To learn more, visit Dragon
Drive on nuance.com.
Join the conversation by following Nuance on Twitter at @NuanceInc,
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About Nuance Communications, Inc.
Nuance Communications, Inc. (NASDAQ : NUAN) is a leading provider of
voice and language solutions for businesses and consumers around the
world. Its technologies, applications and services make the user
experience more compelling by transforming the way people interact with
devices and systems. Every day, millions of users and thousands of
businesses experience Nuance’s proven applications. For more
information, please visit www.nuance.com.
Nuance, Dragon and the Nuance logo are trademarks or registered
trademarks of Nuance Communications, Inc. or its subsidiaries in the
United States of America and/or other countries. All other company names
or product names may be the trademarks of their respective owners.
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Source: Nuance Communications, Inc.
Rebecca Paquette, 781-565-5000