Nuance Announces Nina ID 2.0, Making Nina the First Virtual Assistant with Integrated Multi-factor Biometrics Security
Nuance Nina ID 2.0 Allows Nina to Identify Customers by the Sound of
Their Voice – or with a Selfie
BURLINGTON, Mass.--(BUSINESS WIRE)--Dec. 14, 2016--
Communications, Inc. (NASDAQ: NUAN) today announced Nina ID 2.0,
which adds integrated multi-factor authentication to the Nina Virtual
Assistant for customer service. Introduced in 2012, Nina ID was the
first virtual assistant for mobile customer service with integrated
voice biometrics, and quickly expanded to support virtual
assistant-powered customer service on web sites, within messaging apps
and even via SMS. Global brands around the world have implemented
virtual assistants powered by the Nina platform, including Dom
from Domino’s, INGE
from ING NL, Jess
from JetStar, and the new Web
virtual assistant for USAA.
To see how ING NL uses Nuance’s Nina ID, go here.
Today, with the introduction of Nina ID 2.0, enterprises can add an
unmatched level of security to their mobile apps, allowing their
customers to be automatically authenticated by saying a simple voice
passphrase or taking a selfie. Nina uses AI-powered voice biometrics and
face recognition to confirm the identity of the user by the sound of
their voice and/or their face. This not only delivers a significant
security benefit, it also creates a smoother authentication process, and
allows the app to personalize the user experience.
With the introduction of Nina ID 2.0, Nina becomes the first virtual
assistant to recognize consumers by the sound of their voice, or by
“selfie,” and which combats fraud by leveraging behavioral biometrics.
By integrating biometric security with a virtual assistant, Nina ID
creates a more intelligent, more human-like experience for consumers who
are transacting on the go, while at the same time fighting the increase
in fraud that today permeates not only online channels, but phone,
mobile, SMS and more.
The benefits of Nina ID include:
Improved customer experience – by allowing consumers to choose
how they authenticate – via voice or face, and enabling these more
human-like engagements, Nina ID starts each customer engagement off
with a positive interaction.
Strong Security, Across Authentication Methods – leveraging the
unique characteristics of a consumer’s voice, or similarly the unique
attributes of a face, Nina ID securely authenticates each customer
with proven biometric technology. And with the Nina ID risk engine,
authentication factors that are provisioned by third parties such as
fingerprint recognition on smartphones can be managed to ensure
desired security levels are maintained regardless of the
authentication method chosen by the customer.
Say so long to passwords and other forms of knowledge-based
authentication – With multiple biometric modalities offered in
Nina ID, organizations can more easily transition away from PINs,
passwords and security questions as their primary form of
authentication and security.
More seamless authentication process – once a consumer has
created their unique voiceprint or faceprint, authentication can take
place in a matter of seconds.
Active fraudster detection – by leveraging behavioral
biometrics in the background, Nina ID is constantly scanning for
potential fraud activity to keep consumers safe.
“Consumers today need to be able to reach out and engage with brands
quickly and easily – wherever they are – and that’s often from a mobile
device,” said Robert Weideman, general manager and executive vice
president, Nuance Enterprise Division. “Nina ID brings to the virtual
assistant world the same proven Nuance biometrics technologies used by
millions of consumers via leading organizations such as Barclays, ING
Netherlands, Tangerine Bank, Tatra Banka, Turkcell, Santander Mexico and
Vodacom South Africa."
“Intelligent authentication goes hand-in-hand with the expansion of
virtual agents and intelligent assistants,” explained Dan Miller, Lead
Analyst at Opus Research. “With Nina ID, Nuance defined a simple way to
establish secure, trusted and personalized links between customers and
the brands with which they carry out business.”
For more information about Nina ID, please visit here.
About Nuance Communications, Inc.
Nuance Communications, Inc.
(NASDAQ: NUAN) is a leading provider of voice and language solutions for
businesses and consumers around the world. Its technologies,
applications and services make the user experience more compelling by
transforming the way people interact with devices and systems. Every
day, millions of users and thousands of businesses experience Nuance’s
proven applications. For more information, please visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective owners.
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Source: Nuance Communications, Inc.
Erica Hill, +1 781-888-5518