Nuance Hits Biometric Boom; Reaches Milestone in Adoption of Authentication and Fraud Prevention Solutions
The growing list of leading enterprises successfully leveraging Nuance biometrics come from a diverse set of industries and are seeing rapid and widespread customer adoption of the technology. The Australian Taxation Office,
This ‘biometric boom’ is echoed by leading industry analyst firm,
Biometrics can ultimately kill passwords while also improving CSAT and Net Promoter Scores, reducing risk, and improving key operational measurements along the way. Less apparent to the user, but equally as valuable, is the ability for biometrics to tackle consumer fraud head-on. In fact, every dollar of fraud costs organizations nearly 2.5 times more than the actual loss itself (LexisNexis).
With the security of PIN- and password-based systems under near-constant attacks by hackers, new technologies, like biometrics, can save organizations millions while keeping customers happy and their accounts safe. Nuance Security Suite enables organizations to authenticate customers with voice, face or other biometric modalities to stop fraudsters in their tracks. Security Suite applies deep neural networks (DNN) and advanced algorithms to detect synthetic speech, recordings, and brute force attacks, taking fraud prevention to new levels.
In addition to improving customer experiences via easy and seamless authentication, global organizations across various industries have seen meaningful results by implementing Nuance’s biometrics technology for fraud prevention & mitigation:
- A top 5 UK bank caught 4 million pounds (
$5.5 million) of fraud attempts in just under a year after introducing biometrics
- A top
UKbank prevented over 200 cases of fraud in just under 6 weeks, which led to savings of 4.5 million pounds ( $6.2 million)
- A large US telco prevented over
$1min fraud losses by preventing expensive smartphones to be shipped out to fraudsters
- A government agency prevented fraudsters from compromising citizen accounts, protecting identities of citizens
“The nearly two dozen leading enterprise customers that have surpassed the million-voiceprint mark, along with the impressive results in fraud reduction and improvement in customer experience, proves that biometrics are on a trajectory for continued large-scale adoption,” said
For more information about the Nuance Security Suite, go here.
LexisNexis, “Risk Solutions 2017 True Cost of
Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of
Source: Nuance Communications, Inc.