More Brains are Better Than One: Nuance’s New Cognitive Arbitrator Connects Virtual Assistants in the Smart Home, Car, and Enterprise
The cognitive arbitrator is central to Nuance’s vision of a world in which multiple virtual assistants work together to benefit end users through intelligent and effective conversational AI. The cognitive arbitrator creates a singular, intelligent hub that listens, understands and routes a user’s request to the specialized assistant or content service best suited to accomplish the task. For example, a driver can talk to the highly specialized in-car assistant to request driving directions and streaming music, and also make requests that will be routed to other third-party assistants that handle tasks such as shopping, food ordering, personal banking, and more.
“By 2020, there will be 26 billion intelligent, capable, connected devices armed with conversational virtual assistants that manage nearly every possible consumer experience. These assistants all have strengths and specialties, but today, they rarely communicate with each other or work together across devices – and it’s the consumer who loses out. Plus, brands are forced to make rigid choices about whether to build their own highly specialized assistants or leverage open, general-purpose assistants,” said
The cognitive arbitrator also allows Nuance’s specialized virtual assistants to tap directly into other popular consumer-facing virtual assistants. For instance, Nuance is already integrating its highly specialized Nina customer engagement assistant into Amazon® Alexa™, and today announced Nina for Google Home. Nuance customers, including banks, airlines, telco service providers and retailers, who deploy Nina with cognitive arbitrator capabilities can now open an entirely new way to deliver superior service in the smart home – through Amazon Alexa or Google Home – while retaining ownership of their individual brand experience and maintaining full control over consumer data in a cost-effective manner.
Key features of the cognitive arbitrator include:
- Ability to connect separate, Nuance-powered assistants, as well as mainstream assistants like Amazon Alexa and Google Home, to seamlessly complete requests and accomplish tasks
- Both explicit and implicit handling of user requests; for example, a user can say, “Ask my bank what my balance is,” or “How much do I have in my checking account?” and receive the same result, without having to reference a specific assistant or service by name
- Ability to automatically learn preferences over time, so the arbitrator knows which assistant or content service the user prefers for specific tasks
- Contextual understanding of all the tasks completed from within any assistant, allowing users to modify previous tasks, such as “Cancel my last order”
- Integration with multiple services and agents simultaneously to complete a series of complex tasks, such as “Order my usual Chinese takeout after my last meeting today”
“The need to ‘have your agent call my agent’ is a known problem among brands, bot developers and end-users in the Intelligent Assistance Landscape,” explained
The cognitive arbitrator is now available as part of the Nuance Virtual Assistant Platform that powers its
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Source: Nuance Communications, Inc.